Refund Policy

Last updated: 16 September 2026

ToScale Pro is sold through Paddle.com, our Merchant of Record, so every refund is issued by Paddle. This page explains when you can get your money back and how to ask for it.

30-day money-back guarantee

If Pro is not right for you, ask within 30 days of the first payment of your subscription — monthly or yearly — and you will get the full amount back. You do not have to give a reason.

Renewals

Renewal payments are not normally refunded. You can cancel at any time to stop the next renewal, and Pro stays on until the end of the period you have already paid for.

If a renewal went through that you meant to cancel, write to us within 14 days of the charge and we will look into it with you.

How to ask for a refund

Either of these works:

• Email isaac.lee.dev@gmail.com with the email address you used at checkout, or the order number on your Paddle receipt.
• Or contact Paddle directly at https://paddle.net, the help site linked from every receipt.

Approved refunds go back to the payment method you used. How long they take to show up depends on your bank or card provider.

After a refund

A refunded subscription is cancelled, and its licence key stops unlocking Pro. Plans already saved on your device stay there, and copies on our server are kept for at least 30 days in case you come back.

Your legal rights

This policy adds to your rights as a consumer; it does not replace them. Where the law of the country you live in gives you a longer or broader right to cancel or to a refund, that right applies.

Contact

Refund questions: isaac.lee.dev@gmail.com